Rob O'Byrne
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Logistics Outsourcing: Customer Service Tips

Logistics Outsourcing: Customer Service Tips

by Rob O'Byrne | Oct 18, 2022 | 3PL, 4PL, 5PL, Business Improvement, Customer Service, Logistics, Logistics Bureau Videos, Outsourcing, Videos - Other, Videos-SCM

Continuing our theme of Logistics Outsourcing. And in this episode, we talk about some common mistakes.      You can download the checklist here: https://www.logisticsbureau.com/logisticsoutsourcingchecklist/     Editor’s Note: The content of this...
The 5 Levers to Boost Your Supply Chain

The 5 Levers to Boost Your Supply Chain

by Rob O'Byrne | Mar 15, 2022 | Cost Saving, Cost to Serve, Customer Service, Logistics Bureau Videos, Supply Chain, Supply Chain Strategy, Videos - Other, Videos-SCM

In this episode, we would like to share the 5 Supply Chain Levers that offer some of the best improvement opportunities in terms of cost and service.      Related articles on this topic have appeared throughout our website, check them out: Cost to Serve at...
8 Best Customer Service Tips For Your Supply Chain

8 Best Customer Service Tips For Your Supply Chain

by Rob O'Byrne | Feb 22, 2022 | Customer Service, Logistics Bureau Videos, Supply Chain, Videos - Other, Videos-SCM

Many organizations still struggle with developing and managing their supply chains’ customer service. As a consequence, some customers are over serviced, and additional cost is incurred. And on the other side of the coin, some customers are under-serviced and...
The 7 Truths of Customer Service in Your Supply Chain

The 7 Truths of Customer Service in Your Supply Chain

by Rob O'Byrne | Feb 8, 2022 | Cost Saving, Cost to Serve, Customer Service, Logistics Bureau Videos, Supply Chain, Videos - Other, Videos-SCM

Good Customer Service is an essential component of any business. And in Supply Chain Management, we really need to understand it well, as it has enormous implications on our Supply Chain costs. But many businesses still make common customer service mistakes. So here...
Fixing Your Supply Chain in 2022

Fixing Your Supply Chain in 2022

by Rob O'Byrne | Jan 18, 2022 | Cost to Serve, Customer Service, Distribution Channels, Freight Management, Logistics, Logistics Bureau Videos, Outsourcing, Supply Chain

What will you focus on in 2022 to improve your Supply Chain? Short Term fixes might focus more on policies, like customer service or inventory. Or maybe analysing cost to serve. Meanwhile, Medium Term might be more on things like sourcing, freight or logistics...
Distribution Networks: Cost and Service

Distribution Networks: Cost and Service

by Rob O'Byrne | Jan 4, 2022 | Cost to Serve, Customer Service, Distribution Channels, Distribution Network Design, Videos - Other

Stock Availability and Customer Service. How do these two affect your Distribution Networks? Watch this:     Related articles on this topic have appeared throughout our website, check them out: The Long and Short of Designing a Distribution Network Drones in...
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