by Rob O'Byrne | Feb 8, 2022 | Cost Saving, Cost to Serve, Customer Service, Logistics Bureau Videos, Supply Chain, Videos - Other, Videos-SCM
Good Customer Service is an essential component of any business. And in Supply Chain Management, we really need to understand it well, as it has enormous implications on our Supply Chain costs. But many businesses still make common customer service mistakes. So here...
by Rob O'Byrne | Nov 9, 2021 | Supply Chain, Supply Chain Management, Videos-SCM
It is well known that Supply Chain Management (SCM) is an integral part of most businesses and is essential to its success and customer satisfaction. But what is the most significant thing to consider in Supply Chain Management? Here’s another episode we have...
by Rob O'Byrne | Nov 2, 2021 | Logistics Bureau Videos, Supply Chain, Trends, Videos - Other, Videos-SCM
What are the things in Supply Chain that companies are working on? What are the updates? Here’s what we found looking at 100+ client engagements during 2021 so far. Editor’s Note: This post was originally published on October 13, 2021, under...
by Rob O'Byrne | Oct 26, 2021 | Case Studies, Distribution Centre, Distribution Channels, Distribution Network Design, Logistics Bureau Videos, Videos - Other, Videos-SCM, warehouse
Why your warehouse is in the wrong spot? As businesses grow, contract, and merge. And as product ranges and customer needs change, so the needs of our distribution network change. But we need to recognize how our customer service offer, in particular, drives the size...
by Rob O'Byrne | Oct 19, 2021 | Logistics Bureau Videos, Performance Measurement - KPIs, Videos - Other, Videos-SCM
We are happy to suggest specific Supply Chain and Logistics key performance indicators (KPIs), but it’s helpful to show you how to pick your own KPIs. Think carefully about the outcome or ‘objective’ you are trying to achieve. Then consider the...
by Rob O'Byrne | Oct 5, 2021 | Chain of Responsibility, Logistics Bureau Videos, Videos - Other, Videos-SCM
What is Chain of Responsibility? How important is it to understand, and what are the misconceptions about it? In this episode, Urszula Kelly, Logistics Bureau’s Senior Consultant, sheds some light on this matter and gives some tips on what other things to know...
